"Account" means a unique account created for You to access our Service or parts of our Service.
"Confidential Information" means any information that is shared in writing or verbally by the 'Disclosing Party' to the 'Receiving Party', that is designated to be confidential, or should be understood as confidential based on the circumstances under which it was disclosed or due to the nature of the information. A party's Confidential Information shall not include information that (i) is or becomes a part of the public domain through no act or omission by the Receiving Party; (ii) was known to the Receiving Party prior to the information been shared by the Disclosing Party; (iii) is received by a third party without any breach of obligation by the Receiving Party; (iv) was independently created by the Receiving party.
"Customer" means any private person or business, or anyone who acts in the name of an artificial person or entity, that purchases Services from Narrato or use Services for free.
"Customer Data" means all data, files, including hypertext markup language files, documents, audio and visual information, graphics, scripts, programs, software, servlets or applets that a Customer creates, installs, uploads or transfers in relation to our Service or while using our Service. It does not include Customer Personal Data.
"Customer Personal Data" means any Personal Data processed by Narrato and its sub processors for the Customer in relation to the Service.
"Data Protection Laws" means all applicable laws relating to the processing of Personal Data, including the General Data Protection Regulation.
"Terms and Conditions" (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between the Customer and the Company regarding the use of the Service.
"Intellectual Property Rights" means all Narrato's confidential information, intellectual property and other rights, anywhere in the world, whether registered or unregistered, registrable or unregistrable, including right of application or any application of such rights, including though not limited to, copyright and related rights, database rights, confidential information, know-how, inventions, developments, business names, trade names, trade marks, service marks, patent applications, patents, utility models, rights in designs, disclosures, algorithms, concepts, drawings, diagrams, specifications, designs, techniques, formulas, processes, models, methods, documentation, techniques, software, code, research or other trade secrets.
"Maintenance" means the general maintenance of the Services, and the updates and upgrades to the Services.
"Services" or "Service" means the software and Website provided by Narrato to which You (or a Customer) is being granted access under the General Terms and Conditions on the Website.
"Promotions" mean giveaways, contests or other promotions offered through the Service.
"Subscriptions" refer to the services or access to the Services offered on a subscription basis by the Company to You or the Customer.
"Software As A Service" means the combined software, hosting and support services offered by Narrato.
"Narrato" refers to the software and services offered by Narrato Inc. under the brands 'Narrato Workspace' and “Narrato AI”.
"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Narrato Inc.
"User(s)" means individuals, businesses, entities, representatives, agents, consultants or contractors who are authorized by You or the Customer to use the Services.
"Website" means the Narrato website with the URL https://narrato.io or any other website designated by Narrato.
"You" means the individual accessing or using the Service, or a company or a legal entity on whose behalf the individual is using or accessing the Service.
These are the Terms and Conditions governing the use of this Service and sets forth the obligations and rights of the Users.
Your access to and use of the Services, requires and indicates your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and other entities accessing or using the Service. We reserve the right to terminate your access to the Service in case of breach of these Terms.
By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any of these Terms and Conditions, then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service also requires and indicates your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our procedures and policies on the collection, use and disclosure of Customer Personal Data provided by You when You use the Application or the Website. The Privacy Policy informs You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
The Customer enters an agreement to use the services of Narrato for an indefinite period of time. The extension of the agreement will be contingent upon advance payment by the Customer for the agreed period (month, quarter or year), excpet for the free basis module.
We are constantly updating the offerings of our Service. The offerings may sometimes be mispriced, unavailable or described inaccurately. Furthermore, there may be delays in updating the information on the Service and in the advertisements we post on other websites.
We do not guarantee the accuracy or completeness of any information, including prices, services, availability, images and specifications. We have the right to change or update information, and rectify inaccuracies, errors or omissions at any time, without prior notice.
If you choose monthly Subscription, the minimum subscription term is one month. At the end of the initial term, Your Subscription will automatically renew for successive periods of one month unless you cancel the Subscription before the end of this period (or before the end of the current renewal period).
If you choose quarterly Subscription, the minimum subscription term is three months. At the end of the initial term, Your Subscription will automatically renew for successive periods of three months unless you cancel the Subscription before the end of this period (or before the end of the current renewal period) .
If you choose annual Subscription, the minimum subscription term is one year. At the end of the initial term, Your Subscription will automatically renew for successive periods of one year unless you cancel the Subscription before the end of this period (or before the end of the current renewal period) .
You can upgrade (subscribe to a higher paying plan) or downgrade (subscribe to a lower paying plan) your Subscription at any time through your user account or by getting in touch with our customer support team. This includes movements between monthly, quarterly or annual plans. Price changes, if any, will be automatically applied to your Account.
You can stop the Service at any time by cancelling your Subscription through your user account. In this case, your Subscription will expire when your initial subscription term or current renewal period ends. No further fees will be payable but we will not be obliged to refund any fees paid.
The Subscription fees paid are non-refundable, except when required by law. The Company may consider certain refund requests on a case-by-case basis. Refunds shall be granted at the sole discretion of the Company.
We, for any reason whatsoever, including without limitation for a breach of these Terms and Conditions, may terminate or suspend Your Account with immediate effect, without prior notice or liability.
We also reserve the right to terminate your use of Service in the event you become insolvent. In such an event, we will not be liable to refund any subscription fees paid.
If Your Account is terminated, you will immediately lose your right to use the Service. If you wish to terminate your Account, you can simply discontinue using it.
The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited time period.
You may have to provide Your billing information to sign up for the Free Trial.
If You provide Your billing information, You will be charged only after the Free Trial has expired. On the last day of the Free Trial period, unless you have cancelled Your Subscription, you will be automatically charged the applicable Subscription fee based on the type of Subscription (monthly, quarterly or yearly) You have selected.
The Company has the right to cancel the Free Trial offer or modify the terms and conditions of the Free Trial offer at any time and without notice.
Promotions offered through the Service may be subject to rules that are separate from these Terms.
Before participating in any Promotions, please go through the rules and our Privacy policy. In case the rules for a Promotion conflict with these Terms, the Promotion rules will hold precedence.
Once you register on the Website, you and all the users you have authorized to access your Account ("Authorised Users"), will be entitled to use, and permit Authorised Users to use the Services through your Account solely for collecting, managing, organising and collaborating on content for one or more projects. You bear responsibility for your Authorised Users' use of the Service.
Authorised Users' use of the Services will be governed by these Terms. Each Authorised User must maintain a secure password for their use of the Services through your Account. You can only allow the permitted number of Authorised Users to access your Account to use the Services. Any unauthorised use of the Service must be immediately reported to us. You must keep your password and account details secure and ensure that only you and Authorised Users access your Account.
You and your Authorised Users will not store or transmit any computer virus or material during the use of the Services that:
We have the right to disable your access to any materials that breaches this provision, without liability to you.
You bear responsibility for adhering to the laws of the country where you use the Service and to ensure you have the necessary permission and consents in connection to your use of the Service.
At the time of creating an account with Us, you must provide us information that is complete, accurate and current at all times, failing which would constitute breach of the Terms, for which we can effect immediate termination of Your account on Our Service.
You bear responsibility for protecting the password You use to access the Service and any actions or activities related to Your password, regardless of whether Your Password resides with Our Service or a Third-Party Service.
You agree to keep your password confidential and not share it with any third party. If you become aware of a breach of security or unauthorised use of Your Account, you must notify us immediately.
You are not permitted to use as a username the name of another person or an entity that is not lawfully available to use, a name or trademark that confers upon the owner exclusive access to use the name or trademark, or a name that is otherwise offensive, obscene or vulgar.
You bear sole responsibility for all the data you enter or upload using the Service ("Your Data") and own any intellectual property rights in Your Data. We do not monitor Your Data, which you post or provide in connection to the Service. We adhere to our Privacy Policy with regards to the use of Your Data.
If any loss or damage to Your Data occurs, your sole and exclusive remedy will be to try and restore the damaged or lost data from the latest back-up offered by the Service. We shall not be liable for any loss, damage or disclosure of Your Data caused by a third party.
Upon the expiry or termination of the Subscription, you can copy or export Your Data from Narrato within 12 months of the expiry or termination date. After the end of this period, your Account may be permanently deleted, including invoice details. You are responsibile for copying and/or exporting Your Data before the end of the Subscription expiry or termination date.
You agree to our appointing third-party processors of personal data for assistance with web hosting under this agreement, and in particular, the use of Amazon Web Services (AWS). You acknowledge that our use of AWS may involve transfer of personal data outside your country, and consent to such transfer.
We will use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week, with the exception of planned or unplanned maintenance.
You bear sole responsibility for enabling and maintaining your network connections and telecommunications links from your systems to our data centres. We are not liable for delivery failures, delays and any loss or damage as a result of or in relation to your network connections or telecommunications links or caused by the internet.
Our Service permits you to post Content. You bear responsibility for the Content You post to the Service, including its legality, appropriateness and reliability.
You retain all rights to any Content You submit to the Service. You are responsible for protecting those rights.
You represent and affirm that You own the Content, have the right to use it and that the posting of Your Content on or through the Service does not infringe on the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
The Company shall not bear any responsibility for the content of the Service''s users. You understand and agree that You bear sole responsibility for the Content and for all activity occurring under your account, whether performed by You or another person using Your account.
You are not permitted to transmit any Content that is unlawful, offensive, threatening, libellous, defamatory, obscene, upsetting, or otherwise objectionable. Examples of such objectionable Content include, but are not limited to:
The Company has the right, but not the obligation to, determine at its sole discretion, whether or not any Content is appropriate and in compliance with these Terms, and refuse or remove the unallowed Content. The Company can limit or revoke the use of the Service in relation to the posting of such objectionable content. Furthermore, the Company reserves the right to format or edit any Content in any manner.
You understand that using the Service may expose You to content You find objectionable, offensive, incorrect or indecent. You agree that the Company is not liable for any content or any loss or damage arising from Your use of any content or any content inaccuracies or errors.
While regular Content backups are performed, the Company does not guarantee there will be no corruption or loss of data.
Corrupt or invalid backup points may arise from, without limitation, Content that was corrupted before it was backed up or that changed when the backup was performed.
The Company will extend its support and assistance in troubleshooting any issues on Content backup that it knows or becomes aware of. But it shall not bear liability for the integrity of the Content or the failure to successfully restore Content to a usable state.
You consent to maintaining a complete and accurate copy of any Content in a location independent of the Service.
We recognize that intellectual property is an important asset, and respect the intellectual property rights of others. We strive to respond proactively to any claims that Content posted on the Services violate the copyright or other intellectual property right of any person.
As a copyright owner or someone acting on behalf of one, if you have reason to believe that the copyrighted work has been infringed upon through the Service, please submit Your notice in writing to our team at support@narrato.io. Please describe the alleged infringement in detail.
If you misrepresent that any Content is infringing Your copyright, you will be liable for any damages that arise, including costs and attorney's fees.
Our Service may contain links to external websites or services that We do not own or control.
The Company does not control or bear responsibility for the content, privacy, policies or practices of any third party websites or services. You agree that the Company shall not be liable for any damage or loss arising or alleged to result from or in connection with the use of or reliance on any such content, goods or services available on or through such websites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit. We advise You to review the terms and conditions and privacy policies of any third party websites or services that You visit.
The Services consist of communication by Narrato via email in relation to service announcements, administrative emails and newsletters. The Customer will at all times be able to unsubscribe from these newsletters. The Customer cannot hold Narrato liable for any changes of any nature that the Customer would have known while remaining subscribed to Narrato communications but no longer receives after unsubscribing from said communication.
Narrato may only act and process the Customer Personal Data for the benefit of the Customer and on documented instructions from the Customer unless required to do so by the law to which Narrato is subject. In such a case, Narrato shall duly notify the Customer of the information before processing, unless the law prohibits such information on grounds of public interest.
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.
Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, the Company does not make any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, worms, malware, scripts, trojan horses, timebombs or other harmful components.
Some jurisdictions disallow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer. Accordingly, some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
If, due to force majeure, Narrato is unable to perform its obligations or is unreasonably hampered in the performance of its obligations, it will be entitled to temporarily suspend the performance, wholly or in part, for the duration of this force majeure or altogether, without being required to give advance notice or to pay any compensation. Cases of force majeure traditionally include: seizure, illness, war, blockade, insurrection, strike or lock-out, shortage of vehicles, scarcity of services, restrictions in the energy consumption, either with Narrato or with one of its suppliers. Narrato reserves the right to suspend performance of the agreement wholly or in part for the duration of the hardship.
If any provision of these Terms is deemed unenforceable or invalid, such provision will be changed and interpreted to achieve the objectives of such provision to the greatest extent possible under applicable law. The remaining provisions will continue in full force and effect.
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws. The failure of either party at any time to require performance by the other party of any provision hereof shall not affect in any way the right to require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.
We reserve the right, at Our sole discretion, to revise or replace these Terms at any time. In case of any material revisions, we will make reasonable efforts to provide at least 30 days' notice before the new terms take effect. We also reserve the right to determine, at Our sole discretion, what constitutes a material change.
By continuing to access or use Our Service after such changes become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, you are advised to stop using the website and the Service.
If you have any questions about these Terms and Conditions, You can contact us: Have a question about these Terms and Conditions? Reach us at support@narrato.io .