At Narrato, we collect and manage user data according to the following Privacy Policy. This document is part of Narrato's Terms of Service, and by using narrato.io (the "Website"), you acknowledge and agree to the terms of this Privacy Policy and the Terms of Service. Please review the Terms of Service in their entirety, and refer to them for definitions and contacts.
Narrato is based in the United States. If you are visiting the Website from outside the United States, you acknowledge and agree that the personal information you provide us will be processed in accordance with this policy.
Narrato may contact you by email or other communication channels. It includes sending you promotional emails related to Narrato or other third parties Narrato believes you would be interested in, or to communicate with you about your use of the Narrato website. Narrato may also use technology that sends us a confirmation email informing us that you have opened an email from us. You can change your email notification preferences by using the appropriate link included in the footer of email notifications. If you do not wish to receive email from Narrato, please opt out from the appropriate link at the bottom of any Narrato email.
Personal Data is collected about you when (a) you provide such Personal Data directly to us, (b) third parties such as our business partners or service providers provide us with Personal Data about you, or (c) Personal Data about you is automatically collected in connection with your use of our Services.
Information we collect directly from you:
The Personal Data we may receive directly from you, when provided by you, include, though not limited to, your first name, last name, email address, mailing address, telephone number, country, job title or category and company name. We may collect Personal Data on a recorded call with our customer representatives, with your consent.
Collecting and processing such Personal Data is necessary to provide Services to you in accordance with our Terms of Service. If, for example, we do not receive your first and last name from you, we will not be able to open an account for you. You will also be unable to use portions of the website or application that require such Personal Data.
We may also collect user content from you when you provide it to us. For example, you may choose to provide Personal Data in content such as comments, posts, and user writing samples that you submit to the Services. By sharing this user content in a public forum, you are choosing to disclose any Personal Data included therein. We process user content, including any Personal Data included in any such user content, to offer your our Services successfully.
The Personal Data we collect directly from you allows us to operate, personalize, understand and improve our Services based on our legitimate business interest in operating our Services in a way that benefits our users and us. Some ways in which we use the Personal Data are:
Some third parties provide us with Personal Data about you, including:
You can view, change or delete data associated with your profile. If you wish to delete your account, please email us at support@narrato.io. Children and minors should not use Narrato. By using the Website, you represent that you have the legal capacity to enter into a binding agreement and are at least 18 years old.
We use your Personal Data to provide you with our Services or communicate with you regarding our Services or the Website.
We strive to protect the privacy and confidentiality of the information, content, documents or files you choose to upload to Narrato. Should you choose to make your content or document or files available in the public domain, we recommend that you do it carefully, and redact any and all references to people and addresses with the understanding that we cannot protect public data and cannot be held liable for any violation of the privacy law you may be liable for.
We use industry standard methods to safeguard your data, including personal information about you, against unauthorized access.
We will process your Personal Data if we have a valid lawful basis to do so. Contractual necessity, consent and our “legitimate interests” or the legitimate interest of a third party, which is further described below, are these lawful bases. We also process Personal Data based on your express consent at the time of collecting such Personal Data. That your Personal Data will be processed is made known to you at the point and time of collection. We may also, from time to time, need to process Personal Data to meet our legal obligation if it is necessary to protect your interests or the interest of other data subjects, or in the public interest.
Our processing of your Personal Data is based on legitimate business interests such as network security, web content personalization, evaluation of writing quality to decide on engagement, web analytics, and administrative matters.
During the collection of Personal Data, we sometimes use “cookies” and other tracking technologies. Cookies are used to remember the information you have entered (e.g. to keep you signed in), to remember your Website preferences, and to show you relevant content. Cookies also tell us how the pages and features in our Services are used by visitors as well as how many visitors use the pages and features. The following cookies are used:
Most browsers automatically accept cookies but have an option for blocking or deleting cookies, which will prevent your browser from accepting new cookies, as well as (depending on your browser software) allow you to decide how you want to accept each new cookie in a variety of ways. You can usually access these options through the “Settings” or similar menu in your browser. Learn more about managing cookies at www.aboutcookies.org or www.allaboutcookies.org. Note that if you block or delete cookies, some portions of the Services may not work properly. In some cases, cookies may enable us to aggregate certain information with other Personal Data we collect and hold about you.
Other uses of Personal Data: Apart from the uses described above, we may also process the Personal Data we collect on the basis of legitimate business interests such as (a) operating and improving our business, products and services (b) marketing our products and services (c) providing customer support (d) protecting against fraud or security threats (e) meeting our legal obligations and (f) completing corporate transactions.
We share Personal Data with vendors, third party service providers and agents who work on our behalf and provide us with services in connection to the purposes described in this Privacy Policy or our Terms of Service. These parties include analytics service providers, hosting service providers, staff augmentation and contract personnel, and other service providers whose services we use.
We also share Personal Data when we deem it necessary to complete a transaction initiated or authorised by you or provide you with a product or service you have requested. Apart from the third parties already mentioned, other parties include social media services, third party business partners you access through the Services, other users, and other parties authorised by you.
We also share Personal Data when we believe doing so is necessary to:
We also share Personal Data with third parties if you give us express permission to do so.
In addition, should we buy or sell assets, user information can be one of the transferred business assets. If we or substantially all of our asset, were acquired or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party, and we would share Personal Data with the party that is acquiring our assets based on our legitimate business interest of being able to provide you with continued services. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as described in this policy.
Your Personal Data is retained with us for as long as you have an open account with us or as otherwise necessary to provide the Services to you and improve the Services for all users generally. In some cases we retain Personal Data for longer, if we believe it is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a de-personalized or aggregated form but not in a way that would identify you personally.
We do not knowingly collect Personal Data from anyone younger than the age of 18. If you are under 18, you should not register for the Services or send us your Personal Data. If we become aware that we have collected Personal Data from a child under age 18, we will delete that information as quickly as possible. If you have reason to believe that a child under 18 may have provided us with Personal Data, please write to us at support@narrato.io
You have certain rights with respect to your Personal Data, including those described below. If you have any questions about your rights, please write to us at support@narrato.io . Note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law. It is also possible that we may require additional information from you, which may include Personal Data so as to verify your identity and the nature of your request.
If you are based in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) related to your Personal Data, as described below.
Where applicable, this GDPR Privacy Notice is intended to supplement, and not replace, our existing privacy policy). If there are any conflicts between this GDPR Privacy Notice and our Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this notice or whether any of the following applies to you, please contact us at support@narrato.io.
In this GDPR Privacy Notice, the terms "Personal Data" and "processing" are intended as they are defined in the GDPR, but "Personal Data" generally means information that can be used to individually identify a person, and "processing" generally covers actions that can be performed in connection with data, such as collection, use, storage and disclosure. Narrato ("Narrato") will be the controller of your Personal Data processed in connection with the Services. We may also process Personal Data of our Customers' authorised users in connection with our provision of services to such users. In this case we are the processor of Personal Data and the customer is the controller. To learn more about your data rights and processing activities where we are the controller, please contact us at support@narratio.io.To learn more about your data rights and processing activities where we are the processor, please get in touch with the controller party in the first instance.