{"id":21753,"date":"2025-11-04T07:00:13","date_gmt":"2025-11-04T12:00:13","guid":{"rendered":"https:\/\/narrato.io\/blog\/?p=21753"},"modified":"2026-03-20T00:40:30","modified_gmt":"2026-03-20T04:40:30","slug":"how-to-increase-customer-engagement","status":"publish","type":"post","link":"https:\/\/narrato.io\/blog\/how-to-increase-customer-engagement\/","title":{"rendered":"How to Increase Customer Engagement: 10 Effective Support Strategies"},"content":{"rendered":"\n<p>Customer attention isn\u2019t what it used to be. Remember the days when a \u201c10% off\u201d email was enough to spark a reply? Yeah, neither do your customers.&nbsp;<\/p>\n\n\n\n<p>These days, to increase customer engagement, you need more than just discounts and newsletters. You need a strategy that\u2019s as dynamic as the people you&#8217;re trying to reach.<\/p>\n\n\n\n<p>To unpack what actually works, we analyzed strategies of 20 various companies like Notion, Grammarly, Miro (you\u2019ll find their examples below). On top of that, we pored through recent reports, webinars, Reddit threads, and even Quora hacks to find what\u2019s really moving the needle.&nbsp;<\/p>\n\n\n\n<p>The result? This article will save you days of research and provide answers to:<\/p>\n\n\n\n<ul>\n<li>What are the benefits of working with customer engagement?<\/li>\n\n\n\n<li>How to <a href=\"https:\/\/narrato.io\/blog\/how-to-implement-ai-personalization-in-your-marketing-strategy\/\" target=\"_blank\" rel=\"noopener\" title=\"\">personalize<\/a> customer communications?<\/li>\n\n\n\n<li>What\u2019s the best way to re-engage lapsed customers?<\/li>\n\n\n\n<li>Which channel builds advocacy faster?<\/li>\n\n\n\n<li>How do you measure if your strategy\u2019s working?<\/li>\n<\/ul>\n\n\n\n<p>But first, let&#8217;s check if we\u2019re on the same page about the basics \ud83d\udc47<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/narrato.io\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"256\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-1024x256.png\" alt=\"Narrato\" class=\"wp-image-21764 lazyload\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-1024x256.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-300x75.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-768x192.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-1536x384.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1.png 1584w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/256;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"256\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-1024x256.png\" alt=\"Narrato\" class=\"wp-image-21764\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-1024x256.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-300x75.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-768x192.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1-1536x384.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/Akshita-Narrato-AI-CTA-banners-for-blog-1.png 1584w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What customer engagement is<\/h2>\n\n\n\n<p>Customer engagement is the ongoing interaction between a brand and its audience \u2013 across any channel \u2013 that\u2019s driven by value, not just a sale. Don\u2019t mix it up with a pop-up ad or a random \u201cHappy Friday!\u201d email. It\u2019s a well-planned communication strategy between brand and customer that builds trust and keeps people interested. The main goal of each message is to move recipients closer to taking action.<\/p>\n\n\n\n<p>Now, what does that actually look like?<\/p>\n\n\n\n<p>Let\u2019s say you\u2019re a SaaS marketer at a productivity app. A user signs up for a free trial. Cool. But then what? You\u2019ve got them in \u2013 now it\u2019s your job to keep them coming back. So you trigger a welcome email with a one-click setup guide. Then a progress nudge. Then a webinar invite.&nbsp;<\/p>\n\n\n\n<p>It\u2019s not sales but pure assistance. You\u2019re opening doors, removing friction, helping them win.<\/p>\n\n\n\n<p>This is how engagement works. And when it\u2019s done right, it builds trust, habits, and eventually&#8230; customer loyalty.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why is customer engagement crucial&nbsp;<\/h2>\n\n\n\n<p>Customer engagement is closely tied to sales, customer retention, and long-term success. We looked at reports from <a href=\"https:\/\/business.adobe.com\/resources\/forrester-study-business-impact-investing-experience.html\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">Forrester<\/a>, and <a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/future-of-customer-experience.html\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">PwC<\/a>, as well as real-life examples of SaaS.<\/p>\n\n\n\n<p>The lesson is clear: brands that put a clear plan to interact with a customer do better than those that don&#8217;t. <\/p>\n\n\n\n<p>Here is why \ud83d\udc47<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Growth of the brand advocates from multiple channels<\/h3>\n\n\n\n<p>When you consistently show up with value, assistance, and a bit of personality, that builds trust. And trust builds loyal customers who don\u2019t just renew, but refer. They post on social channels. They tag. They advocate.<\/p>\n\n\n\n<p>Thus, <a href=\"https:\/\/www.flockity.com\/brand-blog\/why-people-trust-friends-and-family-more-than-brands\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">92%<\/a> of people trust recommendations from friends and family over any other type of advertising. And the best part: referred users are 4x more likely to become your potential customers and have 16% higher lifetime value.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Collecting useful customer feedback<\/h3>\n\n\n\n<p>One of the best perks of a solid engagement strategy? People actually talk back about their customer experience successes and failures.&nbsp;<\/p>\n\n\n\n<p>Every time a user shares a thought \u2013 a client ticket, a reply to an NPS email, a 3-star review \u2013 that customer feedback is insight you didn\u2019t have to guess at.&nbsp;<\/p>\n\n\n\n<p>In fact, <a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2019\/09\/24\/50-stats-that-prove-the-value-of-customer-experience\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">77%<\/a> of consumers view brands more favorably when they proactively seek and apply feedback.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Increasing customer satisfaction<\/h3>\n\n\n\n<p>Good customer engagement is when customers get quick answers, personalized nudges, or helpful content right when they need it.&nbsp;<\/p>\n\n\n\n<p>The result? Satisfaction soars. Companies that lead in customer experiences achieve <a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2019\/11\/18\/20-stats-tying-ceo-involvement-to-customer-experience-success\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">1.6x<\/a> higher customer satisfaction scores.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reducing customer churn<\/h3>\n\n\n\n<p>Churn frequently grows when the customer journey is hard to follow. But a personalized <a href=\"https:\/\/www.qandle.com\/blog\/10-steps-for-effective-employee-onboarding-process-in-hr\/\" target=\"_blank\" rel=\"noopener\" title=\"\">onboarding strategy<\/a>, well-timed nudges, and quick-win value keep customers around.<\/p>\n\n\n\n<p>Brands that actively ask for their thoughts and act on them have up to <a href=\"https:\/\/superagi.com\/case-study-how-advanced-customer-journey-analytics-transformed-customer-satisfaction-and-reduced-churn-rates-in-2025\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">15%<\/a> higher customer satisfaction and lower attrition.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Boosting revenue&nbsp;<\/h3>\n\n\n\n<p>When you engage with people at every touchpoint, your revenue grows. Customers buy more, stay longer, and promote you across the web.&nbsp;<\/p>\n\n\n\n<p>Stats prove it. Fully engaged customer relationships deliver <a href=\"https:\/\/www.paddle.com\/resources\/customer-engagement\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">23%<\/a> more revenue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10 Customer Engagement Strategies You Should Adopt<\/h2>\n\n\n\n<p>We dug into <a href=\"https:\/\/helpcrunch.com\/blog\/customer-engagement-examples\/\" target=\"_blank\" rel=\"noopener\" title=\"\">customer engagement ideas<\/a> from real brands \u2013 not what sounds good on LinkedIn. These 10 customer engagement strategies came from real campaigns, interviews, and usage data. Here you\u2019ll find ideas that boosted engagement, deepened advocacy, and helped customers stick with your brand.&nbsp;<\/p>\n\n\n\n<p>If you want practical ways to improve customer engagement, this is your list \ud83d\udc47<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Listen to what your audience says on the web<\/h3>\n\n\n\n<p>A successful customer engagement strategy starts with listening. Seriously. Your best insights are already out there \u2013 on Reddit threads, G2 reviews, Twitter replies.<\/p>\n\n\n\n<p>For example, this customer feedback about a VEED company product is reach on insights on the product improvements :<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"605\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-1024x605.png\" alt=\"customer feedback\" class=\"wp-image-21766 lazyload\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-1024x605.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-300x177.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-768x454.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-1536x908.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4.png 1999w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/605;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"605\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-1024x605.png\" alt=\"customer feedback\" class=\"wp-image-21766\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-1024x605.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-300x177.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-768x454.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4-1536x908.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image4.png 1999w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<p>Use tools like Brand24 or Mention to track product mentions and keywords. Pull recurring pain points into Airtable. Tag themes like \u201cfeature bag\u201d or \u201cpricing frustration.\u201d<\/p>\n\n\n\n<p>That raw feedback is your cheat code to better customer experience strategies.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Analyze user behavior to identify gaps in customer experiences<\/h3>\n\n\n\n<p>A must-have element of a successful customer engagement strategy is spotting the silent drop-offs. Use Hotjar to find scroll-depth fall-offs \u2013 like users reaching a pricing table but not clicking. In FullStory, watch for rage clicks and abandoned form fields.&nbsp;<\/p>\n\n\n\n<p>In your <a href=\"https:\/\/www.kapture.cx\/blog\/customer-engagement-platform\/\" target=\"_blank\" rel=\"noopener\" title=\"\">customer engagement platform<\/a>, check if:<\/p>\n\n\n\n<ul>\n<li>Customers stop replying after a certain outreach message,<\/li>\n\n\n\n<li>Open newsletters but never visit the site,<\/li>\n\n\n\n<li>Churn after a campaign ends,<\/li>\n\n\n\n<li>Mobile push gets ignored while email gets clicks.<\/li>\n<\/ul>\n\n\n\n<p>Cross-analyze with CRM or product usage: Where does activity drop? When do trial users stop logging in?<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"1024\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2-724x1024.png\" alt=\"customer behavior analysis checklist\" class=\"wp-image-21767 lazyload\" style=\"--smush-placeholder-width: 724px; --smush-placeholder-aspect-ratio: 724\/1024;width:545px;height:auto\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2-724x1024.png 724w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2-212x300.png 212w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2-768x1087.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2.png 916w\" data-sizes=\"(max-width: 724px) 100vw, 724px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"1024\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2-724x1024.png\" alt=\"customer behavior analysis checklist\" class=\"wp-image-21767\" style=\"width:545px;height:auto\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2-724x1024.png 724w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2-212x300.png 212w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2-768x1087.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image2.png 916w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/noscript><\/figure><\/div>\n\n\n<p>Those moments of silence signal broken experiences your brand needs to investigate fast.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Don\u2019t just post, talk with your customers on social media&nbsp;<\/h3>\n\n\n\n<p>Treat <a href=\"https:\/\/www.powr.io\/social-media-feed-website-app?utm_referral=narrato\" target=\"_blank\" rel=\"noopener\" title=\"\">socials<\/a> like a real-time user assistance channel. Route DMs and comments straight to your customer service team, and if customers also try to reach you by phone during high-intent moments, an <a href=\"https:\/\/us.convin.ai\/blog-posts\/customer-satisfaction-score-system-using-ai-follow-up-calls\" target=\"_blank\" rel=\"noopener\" title=\"\">AI call answering service<\/a> can capture intent, handle routine questions, and route urgent requests without making people wait.For this, you\u2019ll need monitoring tools to catch replies, tags, and even those sneaky untagged mentions.<\/p>\n\n\n\n<p>Aim to respond within the first hour. Product questions, complaints, shoutouts \u2013 all of it. For example:&nbsp;&#8216;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"607\" height=\"764\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image1-1.png\" alt=\"answering customer questions\" class=\"wp-image-21768 lazyload\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image1-1.png 607w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image1-1-238x300.png 238w\" data-sizes=\"(max-width: 607px) 100vw, 607px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 607px; --smush-placeholder-aspect-ratio: 607\/764;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"607\" height=\"764\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image1-1.png\" alt=\"answering customer questions\" class=\"wp-image-21768\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image1-1.png 607w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image1-1-238x300.png 238w\" sizes=\"(max-width: 607px) 100vw, 607px\" \/><\/noscript><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/khoros.com\/blog\/social-media-customer-service-examples\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">Image source.<\/a><\/p>\n\n\n\n<p>And when you do, prioritize verified customers or high-engaged accounts that can amplify your reach.<\/p>\n\n\n\n<p>Start every reply with a purpose: acknowledge praise, assist with problems, or ask a follow-up. Each message should be personalized based on who they are, how they feel, or what they\u2019ve done before.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Personalize your communications with customers&nbsp;<\/h3>\n\n\n\n<p>For this, you need rich customer data. It can be their subscription type, usage patterns, or recent review. AI tools like <a href=\"https:\/\/narrato.io\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Narrato<\/a> or <a href=\"https:\/\/www.typeface.ai\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Typeface<\/a> use that info to make your welcome emails, feature tips, or renewal nudges sound like this message written especially for you.&nbsp;<\/p>\n\n\n\n<p>In Typeface, for instance, you can connect directly to your CDPs and CRMs, automatically pull audience insights to generate segment-specific content. This eliminates the manual effort of creating dozens of message variations while maintaining authentic personalization at scale and still remaining on-brand.<\/p>\n\n\n\n<p><strong>Here are proven ideas for personalization of your customer experiences:&nbsp;<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5-869x1024.png\" alt=\"proven ideas for personalization of your customer experiences\" class=\"wp-image-21769 lazyload\" style=\"--smush-placeholder-width: 869px; --smush-placeholder-aspect-ratio: 869\/1024;width:607px;height:auto\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5-869x1024.png 869w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5-255x300.png 255w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5-768x905.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5.png 1078w\" data-sizes=\"(max-width: 869px) 100vw, 869px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5-869x1024.png\" alt=\"proven ideas for personalization of your customer experiences\" class=\"wp-image-21769\" style=\"width:607px;height:auto\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5-869x1024.png 869w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5-255x300.png 255w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5-768x905.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image5.png 1078w\" sizes=\"(max-width: 869px) 100vw, 869px\" \/><\/noscript><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">Host regular customer support events&nbsp;<\/h3>\n\n\n\n<p>To make events a part of your customer engagement strategy, they should be focused on resolving problems.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"656\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-1024x656.png\" alt=\"customer support\" class=\"wp-image-21770 lazyload\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-1024x656.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-300x192.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-768x492.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-1536x984.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6.png 1748w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/656;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"656\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-1024x656.png\" alt=\"customer support\" class=\"wp-image-21770\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-1024x656.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-300x192.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-768x492.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6-1536x984.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image6.png 1748w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<p>For example:<\/p>\n\n\n\n<ul>\n<li>Host monthly Q&amp;A sessions with your customer success team \u2013 live, unscripted, and focused on real questions. Share screens. Walk through fixes. Let customers vote on the topics in advance.<\/li>\n\n\n\n<li>Invite power customers to \u201cPro Tips Live\u201d and showcase the advanced workflows to them.&nbsp;<\/li>\n\n\n\n<li>Once per month, launch Ask Me Anything sessions with your HCS.&nbsp;<\/li>\n\n\n\n<li>You can also run \u201coffice hours\u201d like Notion or Webflow, where your team helps troubleshoot live setups or reviews common mistakes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Implement gamification in the customer experience during onboarding<\/h3>\n\n\n\n<p>If your brand relies on email to guide new users, steal this move from Grammarly: gamify the inbox.<\/p>\n\n\n\n<p>Grammarly sends <a href=\"https:\/\/userlist.com\/blog\/report-emails-saas\/\" target=\"_blank\" rel=\"noopener\" title=\"\">weekly \u201cachievement\u201d emails<\/a> showing words written, tone trends, and streaks. It\u2019s not just reporting \u2013 it\u2019s progress feedback disguised as a win.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"907\" height=\"1024\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8-907x1024.png\" alt=\"Grammarly gamifying the inbox\" class=\"wp-image-21771 lazyload\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8-907x1024.png 907w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8-266x300.png 266w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8-768x867.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8.png 1102w\" data-sizes=\"(max-width: 907px) 100vw, 907px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 907px; --smush-placeholder-aspect-ratio: 907\/1024;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"907\" height=\"1024\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8-907x1024.png\" alt=\"Grammarly gamifying the inbox\" class=\"wp-image-21771\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8-907x1024.png 907w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8-266x300.png 266w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8-768x867.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image8.png 1102w\" sizes=\"(max-width: 907px) 100vw, 907px\" \/><\/noscript><\/figure>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"689\" height=\"1024\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-689x1024.png\" alt=\"Grammarly gamifying the inbox\" class=\"wp-image-21772 lazyload\" style=\"--smush-placeholder-width: 689px; --smush-placeholder-aspect-ratio: 689\/1024;width:640px;height:auto\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-689x1024.png 689w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-202x300.png 202w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-768x1142.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-1033x1536.png 1033w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9.png 1076w\" data-sizes=\"(max-width: 689px) 100vw, 689px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"689\" height=\"1024\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-689x1024.png\" alt=\"Grammarly gamifying the inbox\" class=\"wp-image-21772\" style=\"width:640px;height:auto\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-689x1024.png 689w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-202x300.png 202w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-768x1142.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9-1033x1536.png 1033w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image9.png 1076w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/><\/noscript><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/manassaloi.com\/2020\/04\/16\/grammarly-weekly.html\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">Image source.<\/a><\/p>\n\n\n\n<p>You can do the same. Use onboarding emails to show milestones: \u201cYou created 3 projects \u2013 just 2 more to unlock your productivity badge.\u201d Add visual trackers, fun language, and a nudge to complete the next step.<\/p>\n\n\n\n<p>This kind of email-based gamification engages your client base without extra dev time. The onboarding sequence turns into a lightweight, habit-forming customer engagement strategy your customers actually enjoy opening.<\/p>\n\n\n\n<p><strong>Read also: <\/strong><a href=\"https:\/\/narrato.io\/blog\/email-marketing-trends-to-make-your-email-campaigns-stand-out-in-2025\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Email Marketing Trends<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Offer customers the opportunity to join a community<\/h3>\n\n\n\n<p>Invite to a community at the moment of struggle. When customers submit a low-priority ticket, auto-reply with, \u201cWant help faster? Ask the community \u2013 here\u2019s a thread on this exact issue.\u201d<\/p>\n\n\n\n<p>Link to the forum tag, Slack group, or Discord channel \u2013 whatever fits.<\/p>\n\n\n\n<p>It\u2019s one of the most overlooked engagement ideas: let users help each other. You reduce ticket load, build peer trust, and create engagement loops that keep growing \u2013 even when your team\u2019s offline.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Launch a reward program<\/h3>\n\n\n\n<p>Here\u2019s a fun engagement strategy your team should steal: turn your most curious users into community heroes.<\/p>\n\n\n\n<p>If you\u2019re running an online store, implementing a loyalty system with the&nbsp;<strong><a href=\"https:\/\/devdiggers.com\/plugin\/woocommerce-points-and-rewards\/\" target=\"_blank\" rel=\"noopener\" title=\"\">WooCommerce Points and Rewards plugin<\/a><\/strong>&nbsp;can make this effortless. It lets you create flexible earning and redemption rules that keep your customers motivated and excited to engage with your brand.<\/p>\n\n\n\n<p>Miro crushed it with their <a href=\"https:\/\/community.miro.com\/general-news-2\/join-the-miro-community-book-challenge-for-a-chance-to-win-16091?tid=16091&amp;fid=2\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">Book Challenge<\/a> \u2013 asking users to share a book that changed how they work.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"648\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-1024x648.png\" alt=\"Miro book challenge\" class=\"wp-image-21773 lazyload\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-1024x648.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-300x190.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-768x486.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-1536x972.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7.png 1999w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/648;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"648\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-1024x648.png\" alt=\"Miro book challenge\" class=\"wp-image-21773\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-1024x648.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-300x190.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-768x486.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7-1536x972.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image7.png 1999w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<p>That\u2019s it. No complex rules. Just real people recommending what inspired them. Bonus points for explaining the \u201cwhy.\u201d Winners got a limited-edition mug (and bragging rights).<\/p>\n\n\n\n<p>It\u2019s about spotlighting stories. You get user-led content, stronger user success connections, and a customer base that feels seen and excited to show up.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Share expert content to boost customer success<\/h3>\n\n\n\n<p>Embed expert tips where and when users need them most \u2013 during onboarding.<\/p>\n\n\n\n<p>Say your user just connected their first integration. Trigger a follow-up email with a 90-second video from a product expert showing three advanced use cases. Not marketing fluff \u2013 actual tactical advice.<\/p>\n\n\n\n<p>Ahrefs does this brilliantly with quick tutorials woven right into the user journey.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"423\" height=\"1024\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-423x1024.jpg\" alt=\"Ahrefs tutorials\" class=\"wp-image-21774 lazyload\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-423x1024.jpg 423w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-124x300.jpg 124w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-768x1861.jpg 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-634x1536.jpg 634w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3.jpg 825w\" data-sizes=\"(max-width: 423px) 100vw, 423px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 423px; --smush-placeholder-aspect-ratio: 423\/1024;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"423\" height=\"1024\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-423x1024.jpg\" alt=\"Ahrefs tutorials\" class=\"wp-image-21774\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-423x1024.jpg 423w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-124x300.jpg 124w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-768x1861.jpg 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3-634x1536.jpg 634w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/image3.jpg 825w\" sizes=\"(max-width: 423px) 100vw, 423px\" \/><\/noscript><\/figure><\/div>\n\n\n<p><em>Ahrefs customer engagement email. <\/em><a href=\"https:\/\/www.chameleon.io\/blog\/best-user-onboarding-emails\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">Image source.<\/a><\/p>\n\n\n\n<p>They send an email with a video tutorial right after a customer starts using a new feature.&nbsp;<\/p>\n\n\n\n<p>This kind of engagement strategy shortens the time to value and builds confidence fast. And confidence? That\u2019s the gateway drug to user success.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Use re-engagement emails&nbsp;<\/h3>\n\n\n\n<p>Don&#8217;t just say, &#8220;We miss you.&#8221; That&#8217;s a sloppy way to outreach. A better engagement strategy to get people to interact with you is to send them an email that reminds them of what they haven&#8217;t done yet.<\/p>\n\n\n\n<p>For example, &#8220;You haven&#8217;t tagged any items yet. Customers who do are twice as happy with their purchases.&#8221; Need help?<\/p>\n\n\n\n<p>Use behavioral triggers, such as not logging in for 14 days or not using a feature, and customize the message for each group. This is where <a href=\"https:\/\/reteno.com\/blog\/what-is-event-based-marketing\" target=\"_blank\" rel=\"noopener\" title=\"\">event-based marketing<\/a> can work out, where each message is triggered by a real user action (or inaction). It helps your customer base feel like you understand them, not like you&#8217;re yelling at them.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do you measure the outcomes of your customer engagement strategy?&nbsp;&nbsp;&nbsp;<\/h2>\n\n\n\n<p>You don\u2019t need a wall of dashboards \u2013 but you <em>do<\/em> need the right signals. The best brands track these customer engagement metrics religiously.<\/p>\n\n\n\n<p>Start with your core loops:<\/p>\n\n\n\n<ul>\n<li>Customer satisfaction score (CSAT) \u2013 aim for <a href=\"https:\/\/www.retently.com\/blog\/customer-satisfaction-score-csat\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">80%+<\/a><\/li>\n\n\n\n<li>Net Promoter Score (NPS) \u2013 <a href=\"https:\/\/www.qualtrics.com\/en-gb\/experience-management\/customer\/good-net-promoter-score\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">30+ is good<\/a>, 50+ means you\u2019ve nailed it.<\/li>\n\n\n\n<li>Customer lifetime value (CLV) \u2013 SaaS benchmark: <a href=\"https:\/\/www.forentrepreneurs.com\/saas-metrics-2-definitions-2\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">3x<\/a> your CAC.<\/li>\n\n\n\n<li>Bounce rate \u2013 under <a href=\"https:\/\/cxl.com\/guides\/bounce-rate\/benchmarks\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">40%<\/a> on product or pricing pages.&nbsp;<\/li>\n\n\n\n<li>Retention \u2013 <a href=\"https:\/\/www.saas-capital.com\/wp-content\/uploads\/2023\/05\/RB28WS1-2023-B2B-SaaS-Retention-Benchmarks.pdf\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">90%+<\/a> annually for top SaaS players.<\/li>\n<\/ul>\n\n\n\n<p>Now track behavioral engagement:<\/p>\n\n\n\n<ul>\n<li>Email click-throughs<\/li>\n\n\n\n<li>Product feature usage<\/li>\n\n\n\n<li>Logins per week<\/li>\n<\/ul>\n\n\n\n<p>And don\u2019t forget: monitor loyal consumers \u2013 repeat users, referrers, advocates. They tell you how strong your customer relationships really are.<\/p>\n\n\n\n<p>Check CSAT\/NPS quarterly. The rest? Monthly. Or more often if something\u2019s breaking.<\/p>\n\n\n\n<p>An effective customer engagement strategy ties directly to sales and marketing wins. So you know if you\u2019re truly delivering user success, or just sending emails into the void.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">To summarize&nbsp;<\/h2>\n\n\n\n<p>Everything we covered comes down to one thing \u2013 engagement isn\u2019t luck. It\u2019s built. The strongest brands don\u2019t wait for customers to come to them \u2013 they show up first, with timing, relevance, and real assistance baked into every touchpoint.<\/p>\n\n\n\n<p>A great customer engagement strategy doesn\u2019t start with automation or tools. It starts with listening. Go audit where your customer drops off, ignores, or actively leans in \u2013 that\u2019s your first roadmap.<\/p>\n\n\n\n<p>Because customer engagement isn\u2019t a campaign. It\u2019s a commitment to show up better, smarter, and sooner than your competitors ever will.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs&nbsp;<\/h2>\n\n\n\n<p><strong>What is increased customer engagement?<\/strong><\/p>\n\n\n\n<p>It\u2019s deeper and frequent customer interactions across the entire customer journey. Every moment signals how connected a customer feels to your brand.&nbsp;<\/p>\n\n\n\n<p>When working with customer engagement, you build loyalty, reduce churn, and create momentum that compounds.<\/p>\n\n\n\n<p><strong>What are the three C\u2019s of customer engagement?<\/strong><\/p>\n\n\n\n<p>Content, Context, and Consistency.&nbsp;<\/p>\n\n\n\n<ol>\n<li>First, give customers content that actually solves something.&nbsp;<\/li>\n\n\n\n<li>Then deliver it when it matters (not just when it\u2019s convenient for your team).&nbsp;<\/li>\n\n\n\n<li>Finally, show up consistently \u2013 across email, in-app, support, and community \u2013 so your engagement doesn\u2019t feel random.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>That\u2019s what makes an engagement strategy stick.<\/p>\n\n\n\n<p><strong>What does improving customer engagement mean?<\/strong><\/p>\n\n\n\n<p>It means building a more innovative customer engagement plan to meet people where they are. You personalize touchpoints, remove friction, and keep listening.&nbsp;<\/p>\n\n\n\n<p>Done right, you grow customer engagement while moving users toward long-term success.&nbsp;<\/p>\n\n\n\n<p><strong>What affects customer engagement?<\/strong><\/p>\n\n\n\n<p>Plenty. Relevance of the message. Timing of the touchpoint. Product usability. Quality of managers\u2019 help. Even tone. All of it feeds into how your brand is perceived.<\/p>\n\n\n\n<p>&nbsp;A strong customer engagement strategy ensures your team is aligned. It keeps every plan and handoff focused on helping the customer succeed.<\/p>\n\n\n\n<p><strong>How is customer engagement measured?<\/strong><\/p>\n\n\n\n<ol>\n<li>Start with behavior: logins, feature usage, CTRs, DAU\/MAU, session depth.&nbsp;<\/li>\n\n\n\n<li>Then layer in sentiment: CSAT, NPS, and qualitative reviews.<\/li>\n\n\n\n<li>&nbsp;Add outcome metrics: customer retention, upgrades, and expansion revenue.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>A good customer engagement dashboard rolls this into a single view, so you can track what\u2019s working and what\u2019s not \u2013 in real time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/narrato.io\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"256\" data-src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-1024x256.png\" alt=\"Narrato\" class=\"wp-image-21763 lazyload\" data-srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-1024x256.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-300x75.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-768x192.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-1536x384.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2.png 1584w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/256;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"256\" src=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-1024x256.png\" alt=\"Narrato\" class=\"wp-image-21763\" srcset=\"https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-1024x256.png 1024w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-300x75.png 300w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-768x192.png 768w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2-1536x384.png 1536w, https:\/\/narrato.io\/blog\/wp-content\/uploads\/2025\/11\/How-to-Find-Topics-for-Your-Business-Blog-workspace-2.png 1584w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/a><\/figure>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Customer attention isn\u2019t what it used to be. 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